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Still waiting….

It took an hour and half for the nurse to come in and take the first patient. It took her an hour and a half to give an update of why things were taking so long. It took her an hour and a half to apologize for the wait. And in this hour and a half, we had the pleasure of hearing curse words and derogatory comments from some desk person. People ask what’s wrong with health care? These hospital systems could take note of other industries on how customer service is done. 

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